POLICIES
Giving You the Best Experience
We love all of our clients at Aoni Beauty, and we want to make sure everyone feels at home in our friendly Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch!!!
LATE CANCELLATIONS / NO SHOW
Communication is Key
We understand that unexpected circumstances may arise, necessitating the cancellation of your appointment with us. Life happens, and we're here to support you. If you find yourself needing to cancel your appointment more than 24 hours in advance, we kindly request that you familiarize yourself with our policies.
At Aoni Beauty, we have implemented a 24-hour Cancellation / No Show Policy to ensure that our clients can secure appointments promptly and to honor the time reserved for other clients. Any appointment that is classified as a no-show or is canceled within 24 hours of the scheduled time will incur a $50 cancellation/no show fee. We acknowledge that unforeseen events can occur, but we kindly ask that you promptly notify our staff in such cases.
In the event of three consecutive no-shows or cancellations, we require clients to prepay in full for future services at the time of booking. Please note that the prepayment amount is nonrefundable if the no-show/cancellation policy is violated. If you reschedule your appointment prior to the 24-hour window, the amount paid will be credited for future services at Aoni Beauty only, and is non-refundable.
We hold great respect for the time our clients have set aside for their appointments, often scheduling weeks or even months in advance. Additionally, we maintain a significant waiting list. Last-minute cancellations prevent us from filling those time slots, inconveniencing both our clients and our team members. We genuinely appreciate your understanding of our cancellation policy, as it enables us to uphold the highest standard of service and provide an exceptional experience for you and future clients.
By scheduling an appointment at Aoni Beauty, you acknowledge and agree to abide by our cancellation/no-show policy. We greatly appreciate your cooperation and look forward to serving you with the utmost care and professionalism.
LATE ARRIVALS
Inform Us in Advance
We understand that life can sometimes get hectic, causing unforeseen delays in your schedule. If you anticipate running late for your appointment, we kindly request that you inform us as soon as possible. Open communication is essential to ensure the smooth operation of our services. Please take a moment to familiarize yourself with our policies regarding late arrivals.
At Aoni Beauty, we strive to provide every client with the utmost care and attention. However, if you arrive more than 15 minutes late for your scheduled appointment, we may need to consider rescheduling or offering the slot to another client. In the event that we are able to accommodate your late arrival, please be aware that we may not be able to complete the full service you had initially booked. We will do our best to perform as much of the treatment as possible within the remaining time.
It is important to note that arriving late for your appointment will result in a reduction of your treatment time. We understand the value of your time and aim to make the most of the scheduled duration. In cases where significant delays occur, exceeding the 15-minute threshold, we reserve the right to reschedule your appointment. Please be advised that a cancellation fee may be applied in accordance with our Cancellation Policy (refer to our Appointment Policies for detailed information).
We greatly appreciate your understanding and cooperation in respecting the allocated time slots for our clients and service providers. Your punctuality ensures that we can maintain a smooth flow of appointments and provide exceptional service to all our valued clients. Should you have any questions or require further clarification, please do not hesitate to contact us.
REFUND, RESTRICTIONS AND MORE
Even more important policies...
REFUNDS:
At Aoni Beauty, we do not offer refunds on services rendered. Esthetic results can vary from person to person, and while we strive to achieve your desired outcome, we cannot guarantee specific results. Each individual's response to treatments may differ, and additional sessions or treatments may be required to achieve your desired results. We are committed to working closely with you to customize treatments and provide recommendations to help you reach your goals. Your satisfaction and trust are important to us, and we are here to address any concerns or questions you may have. Thank you for choosing Aoni Beauty as your esthetic provider.
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RETAIL:
At Aoni Beauty, we take pride in offering high-quality products to enhance your skincare routine. We carefully select and curate our retail products to ensure they meet our standards of excellence. However, please note that we do not offer refunds on products purchased.
We stand behind the quality of our products, and in the rare instance that you receive a defective product, we are happy to exchange it within 14 days for the same product only. Simply bring the defective item back to us, and we will provide a replacement. Please note that exchanges can only be made for the exact same product and are subject to product availability.
Additionally, please be aware that we do not offer refunds on Gift Certificates or Gift Cards purchases. Once purchased, these items are non-refundable.
We appreciate your understanding and cooperation in this matter. Our goal is to ensure your satisfaction and provide you with exceptional service and products. If you have any questions or concerns about a product you have purchased, please feel free to reach out to our team. We are here to assist you and address any issues you may have.
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RESTRICTIONS:
Ensuring a Serene Experience
At Aoni Beauty, we strive to create a serene and relaxing environment for all our valued clients. To maintain the tranquility of our salon and ensure the comfort of everyone, we kindly request your cooperation with the following restrictions:
1. No Children/Animals:
While we adore children and have a soft spot for animals, we kindly ask that you refrain from bringing children or animals to Aoni Beauty. We understand that finding childcare or pet care may be challenging at times, but this policy is in place to ensure the enjoyment and relaxation of all our guests. However, children may receive services when accompanied by a parent. For children under the age of 16 receiving spa services, a parent must be present in the treatment room for the entire duration of the service, and a consent release form must be filled out.
2. No Extra Guests:
To maintain a calm and tranquil atmosphere, we kindly request that you come alone to your appointment. We are unable to accommodate extra guests in the spa area. This policy allows us to focus solely on providing you with exceptional service and ensures that other guests can enjoy their experience without disruption. We appreciate your understanding in this matter.
3. No Smoking:
In consideration of the health and comfort of all our clients, smoking is strictly prohibited at Aoni Beauty. We kindly ask that you refrain from smoking on the premises, both indoors and outdoors. This policy helps maintain a clean and fresh environment for everyone to enjoy.
Thank you for your understanding and cooperation in adhering to these restrictions. By following these guidelines, we can collectively create a peaceful and enjoyable atmosphere for all our valued clients. If you have any questions or need further clarification, please do not hesitate to reach out to our friendly team. We are here to assist you and ensure your experience at Aoni Beauty is exceptional in every way.
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​THIS IS A PROFESSIONAL BEAUTY ESTABLISHMENT:
Ensuring a Safe and Respectful Environment
At Aoni Beauty, we are committed to maintaining a professional and respectful atmosphere for all our clients and staff. We take any form of sexual solicitation very seriously and have a zero-tolerance policy in place. Any instances of sexual solicitations will be promptly reported to the appropriate authorities.
We believe in creating a safe and comfortable space where our clients can relax and enjoy their beauty treatments without any unwelcome advances or inappropriate behavior. We uphold the highest standards of professionalism and expect all individuals to conduct themselves accordingly.
If you ever experience or witness any behavior that makes you feel uncomfortable or goes against our established standards, please notify our staff immediately. Your well-being and satisfaction are our top priorities, and we are here to address any concerns you may have.
Thank you for your understanding and cooperation in helping us maintain a professional and respectful environment at Aoni Beauty. Together, we can ensure a positive experience for everyone who walks through our doors.
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HEALTH, ALLERGIES, OR PREGNANCY CONSIDERATIONS:
Your Safety and Comfort Matter to Us
At Aoni Beauty, your well-being is our top priority. We want to ensure that your experience with us is safe, comfortable, and tailored to your specific needs. Therefore, it is essential for us to be aware of any health conditions, limitations, allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant.
When scheduling your appointment or visiting our salon, please take a moment to inform our staff about any relevant health information. This will enable us to customize our treatments and services to suit your individual requirements, and it will also help us avoid any potential complications or risks.
Furthermore, during your treatments, if you experience any discomfort or have any concerns, we strongly encourage you to communicate with our specialists immediately. Your feedback is valuable, and we are here to ensure that you have the most enjoyable and beneficial experience possible.
Rest assured that any information you provide will be treated with the utmost confidentiality and used solely to enhance the quality and safety of your services at Aoni Beauty.
Thank you for your cooperation in helping us provide you with exceptional care and a personalized experience. Your trust and well-being are deeply appreciated.
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BEVERAGES:
Stay Refreshed and Hydrated
At Aoni Beauty, we offer complimentary beverages to enhance your relaxation and ensure you stay hydrated during your service. Enjoy a refreshing glass of water, a comforting cup of coffee, or a selection of soothing tea assortments. Indulge in your preferred beverage and let us pamper and beautify you.
Inform our staff of any dietary restrictions or preferences, and we'll strive to accommodate your needs. Thank you for choosing Aoni Beauty—we're excited to provide you with a delightful experience beyond exceptional services.
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TREATMENT ROOM / QUIET AREA:
Unplug and Unwind
At Aoni Beauty, we strive to create a serene and tranquil environment for your utmost relaxation. To ensure a peaceful atmosphere, we kindly request that you refrain from using electronic devices during your visit. We kindly ask you to silence your phones and embrace the opportunity to disconnect from the outside world.
By unplugging from technology, you can fully immerse yourself in the soothing ambiance of our spa and experience the rejuvenating benefits of our treatments. Embrace the tranquility, let your mind unwind, and allow our skilled professionals to pamper you with their undivided attention.
Thank you for your cooperation in maintaining a peaceful atmosphere for yourself and fellow guests. We look forward to providing you with a blissful experience at Aoni Beauty.
SANITATION /HYGIENE:
Your Health and Safety Matter
At Aoni Beauty, we prioritize your health, safety, and well-being. To maintain the highest standards of cleanliness, hygiene, and sanitation, we have implemented rigorous protocols throughout our establishment.
Our dedicated team adheres to strict guidelines to ensure that all equipment and tools used during your services and treatments are thoroughly sanitized and sterilized. We take the necessary precautions to protect both our environment and your health and beauty.
In addition to our meticulous cleaning practices, we also maintain a clean and hygienic environment in and around Aoni Beauty. We regularly disinfect common areas, surfaces, and touchpoints to create a safe and pristine space for your ultimate comfort.
Rest assured that when you step into our salon, you can trust that every effort has been made to provide you with a clean and hygienic experience.
Your health and safety are of utmost importance to us, and we are committed to upholding the highest standards of sanitation. We appreciate your cooperation in maintaining a healthy environment for everyone at Aoni Beauty.
Thank you for choosing us as your preferred beauty destination. We look forward to serving you and providing you with a safe and enjoyable experience.
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LOST & FOUND:
Protecting Your Belongings
At Aoni Beauty, we strive to create a safe and secure environment for all our clients. While we make every effort to ensure the security of our premises, we kindly request that you refrain from bringing valuable items with you during your visit.
Please leave your valuable items at home when you come for your treatment. Aoni Beauty cannot be held responsible for any loss or damage to personal belongings incurred during your time with us. We understand that certain items may hold sentimental or monetary value, and we strongly advise against bringing them to our salon.
Although we take utmost care to provide a secure environment, we cannot guarantee the safety of your belongings while on our property. We regret that we are unable to assume responsibility for lost or stolen items.
In the event that an item is found or left behind, we maintain a Lost & Found service. Any discovered items will be securely stored for a period of three months from the date they were found or from your appointment date. After this period, unclaimed items will be donated or disposed of.
Your cooperation in safeguarding your personal belongings is greatly appreciated. We want your experience at Aoni Beauty to be focused on relaxation, rejuvenation, and beauty, without any worry about the security of your possessions.
Thank you for your understanding and adherence to our Lost & Found policy. We look forward to providing you with exceptional services and creating a memorable experience at Aoni Beauty.
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RIGHT TO REFUSE SERVICE:
Ensuring a Positive Atmosphere
At Aoni Beauty, we are committed to creating a welcoming and harmonious environment for all our clients. We strive to provide exceptional service and maintain a peaceful atmosphere throughout your visit. In order to uphold these standards, we reserve the right to refuse or discontinue service to anyone whose behavior is deemed inappropriate or disruptive to the overall experience at Aoni Beauty.
We value the comfort and satisfaction of all our clients, and we expect mutual respect and consideration from everyone who enters our establishment. Inappropriate behavior includes, but is not limited to, verbal or physical abuse, harassment, discriminatory remarks, or any conduct that may disturb the peaceful ambiance we aim to cultivate.
Our priority is to ensure that every client feels safe, comfortable, and able to enjoy their time at Aoni Beauty to the fullest. We kindly request that you conduct yourself in a respectful manner and treat our staff and fellow clients with kindness and courtesy.
In the rare event that a situation arises where behavior becomes disruptive or inappropriate, our management reserves the right to refuse or discontinue service. We believe that maintaining a positive and serene atmosphere is essential for the well-being of all our clients and staff.
We appreciate your understanding and cooperation in upholding these standards. Thank you for choosing Aoni Beauty as your preferred destination for beauty and relaxation.
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PRICES:
Subject to Change
At Aoni Beauty, we strive to provide competitive pricing for our services while maintaining the highest standards of quality. Please note that prices are subject to change without prior notice.
We understand that transparency is important to our clients, and we are committed to providing clear pricing information. Our team will always communicate the cost of services before any treatment or service is performed, ensuring that you can make an informed decision.
We regularly review and update our prices to adapt to market trends and offer the best value to our clients. While we make every effort to inform our clients of any changes, we recommend checking our website or contacting our salon directly for the most up-to-date pricing details.
Thank you for choosing Aoni Beauty. We appreciate your understanding and support as we continue to deliver exceptional services and meet your beauty needs.
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CONFIDENTIALITY:
At Aoni Beauty, we value your privacy and confidentiality. We understand that during your treatments, you may share personal information, concerns, or medical history. Rest assured that all information shared with our estheticians is treated with the utmost confidentiality.
Our team is committed to maintaining strict confidentiality and will not disclose any personal information to third parties without your consent, except as required by law. We adhere to professional standards and ethics to ensure your privacy is protected.
If you have any concerns about privacy or confidentiality, please feel free to discuss them with our staff. We are here to address any questions or concerns you may have and provide you with a safe and secure environment.
Your trust is important to us, and we want you to feel comfortable and confident when receiving services at Aoni Beauty.